Important note: Items offered for sale are not toys and many contain small parts and/or sharp attachments which could cause serious harm to children or vulnerable adults. Appropriate care should be taken at all times.

All photographs of merchandise we offer for sale are for product illustrative purposes only. We take great care to ensure true perspective but customers should be aware before purchase that all decorative items give a contrasting image in varied lighting conditions.

We do not offer personalisation on any of our products.

We minimalize all unnecessary packaging, tags and labelling on our products to avoid waste wherever we can.

There are no nasty surprises at our checkout. No absurd picking fees or any hidden costs whatsoever.

UK postage areas include England, Guernsey, Jersey, Isle of Man, Northern Ireland, Scotland and Wales. We always obtain proof of every mailing we make, whether recorded, signed or if any other method is used. We can provide proof of posting upon request from the person who placed the order only. We do our utmost to provide a first class service and we will provide every assistance in taking up the matter with the relevant service provider if there has been a problem with delivery, although this can be a lengthy process involving the courier.

Our official Souvenir Shop postal charges are:

UK postage charge is £2.60 per order.

Eire and EU Countries the postage charge is £20 per order.

All other countries worldwide the charge is £30 per order.

The applicable postage charge is calculated automatically at our checkout when a delivery destination is chosen by the customer. To confirm, the postage charge made is calculated per order no matter the number of items purchased.

Some countries impose additional charges/taxes for goods and if applied these are the responsibility of the customer to pay in all circumstances. We cannot accept responsibility for any additional charges/taxes after an order is posted by us. If in doubt please check before ordering.

We reserve the right to cancel any order we receive at any time prior to posting. Only the payment received will be refunded. If this action is deemed appropriate by us we will send notification to the email address supplied.

The maximum amount which can be spent on one single order is to the value of £250.00. This does not apply to bulk purchases.

If you are considering bulk purchases of our products to offer at events or as corporate gifts for example, please email us with your requirements.

We aim to deliver your items within 7 working days of posting your order (UK only) to the delivery address you requested. This should match the address of the cardholder used in the transaction otherwise the purchase may be void. Additional time must be allowed by the customer if the address is outside the UK where delivery is out of our control. It is recommended to allow 30 working days from the date of posting your order for any deliveries outside of the UK. Please do not contact us to trace your delivery before the 7 or 30 working day period has expired (The working day period is mon to fri and excludes bank holidays).

If you order an item which is showing as ‘out of stock’, we will post as soon as it is supplied to us and processed at our stores. We apologise in advance for any inconvenience caused, but ordering items before they are received, checked and packed by us will inevitably cause unspecified delays.

You can return your purchase up to 30 days from the date you receive it if it is defective, please retain your proof of posting. Returns must be in original condition with all original parts, labelling and packaging. Please email us at stmarkswestgorton@gmail.com with your order details, explaining why you are returning the item and if you would prefer a replacement/repair (as deemed applicable) rather than a refund. Refunds do not include postage. We will email you back and include a returns address. We do not replace or provide refunds for any non-faulty item which has been worn, cleaned or washed.

A returned item will be inspected before any refund is actioned, with a confirmation email sent to you if or when a refund has been completed via the same payment method used for the initial transaction. Please allow 14 days from the date we receive the return for this to take place. All return charges are the customers liability.

Incorrectly placed orders of which an exchange is requested, are liable to a charge for additional postage and packing which will not exceed the extra costs to us. Any request for exchange must be made within 7 days of the original order being received and adhere to any relevant conditions listed above regarding returns. We do not replace or provide refunds for any non-faulty item which has been worn, cleaned or washed.

Delays in the all of the above can occur when we are on leave or due to bank holidays etc. We always notify via the Souvenir Shop header if any delays can be expected.

This policy in no way affects your statutory rights.

If you do contact us please be aware our standard office hours are Monday to Friday 9.30am – 3pm. If you contact us outside of these hours or at weekend/bank holiday please do not expect a response until we return to the office.

We take ethical trading extremely seriously and we will do everything we can to ensure we bring you the best possible products without damaging the environment or risking anyone’s human rights in the process, so you can buy from us with peace of mind. We refuse to work with anyone who shows any discrepancy within their practices regarding this core value.

We aim to continually improve all our clothing products. This may include slight material texture changes or printing/labelling changes for example, which we feel enhances the quality of the product. Please always read carefully the item description before deciding to make any purchase.